Returns
Returns are accepted within 30 calendar days of the delivery date. No refunds after 30 days. A Return Merchandise Authorization (RMA) is required before returning your item. To receive an RMA, call 805-456-4800 or email to info@remedymedicalsupply.com. You may be required to fill out an RMA Form at our discretion. Your RMA number must be written clearly on the outside of the box used to return the item(s).
To be eligible for a return, your item(s) must be unused and in the original packaging and condition as when it was shipped.
To complete your return, we require your receipt or proof of purchase.
Please do not send your purchase back to the manufacturer. All returns are sent to:
Remedy Medical Supply
3717 E Thousand Oaks Blvd, Ste 212, Westlake Village, CA 91362
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7-10 days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@remedymedicalsupply.com.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@remedymedicalsupply.com to receive an RMA number.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to: 3717 Thousand Oaks Blvd #212, Westlake Village CA 91362, United States
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.